How to contact us?
WhatsApp number: +33 7 58 38 97 50
Email address: contact@minimaliste.green
How to track my order?
Once your order and payment are confirmed:
minima[liste] sends a first confirmation email for your order.
Once your order is prepared and shipped:
You will also receive a shipping confirmation email. In this second email, you will find a tracking number. By clicking on the Colissimo tracking link in this email and entering the tracking number on the website, you can track your package. If there is an issue, please contact minima[liste] customer service via email: contact@minimaliste.green
Order tracking in your "My Account" section:
You can track the status of your order online in the "My Orders" section. Your order will be either: Registered: you will be notified by email, Shipped: we will notify you by email when it is handed over to Coliposte.
How to cancel or modify my order?
Modify an order right after confirming it:
If you realize that you've made a mistake when entering the order that you just confirmed on the site, contact us via WhatsApp as soon as possible at +33 7 58 38 97 50 so that the minima[liste] customer service can modify your order before processing.
Cancel an order after payment confirmation:
You cannot cancel your entire order if the minima[liste] customer service informs you that it has already been processed. However, you can return the products ordered within 14 days of receiving your order.
Before confirming your payment, you can modify or cancel your order on the "Your Cart" page during the order confirmation phase.
Can I return the products I ordered?
You can return products ordered on minimaliste.green within 14 days of delivery, according to the regulations related to distance selling.
If the products received are not in accordance with your order or if the contents of the package are damaged, return them, accompanied by the elements listed on the delivery slip and invoice.
You will be refunded. If your return decision is due to an error on the part of minima[liste], the shipping costs will also be refunded.
minima[liste] / EOLYS beauty
Internet Returns Service
105 avenue Jean Jaurès
Building B3
69600 Oullins
It is impossible to exchange or refund products ordered on this site at a physical store. Also, all products must be returned in a condition suitable for resale (in perfect condition with their original packaging, accessories, instructions, unopened seals, etc.). Please note that we do not accept parcels sent with postage due.
Return shipping costs are your responsibility, except in the case of non-compliant products delivered compared to your order. If the Buyer or the Recipient of the order does not prove that they have actually deposited the product with a carrier or store, all risks related to the return of a product are the responsibility of the Buyer or the Recipient of the order.
What payment methods are available?
Once you have confirmed all the details of your order, you will need to make the payment. Payments for the minima[liste] store are securely processed.
We offer 2 secure payment options:
- online payment by credit card (Visa, Mastercard, American Express): Your bank details are encrypted (SSL mode) and are never known or stored by minima[liste].
- PayPal payment (with or without a PayPal account)
For more information about payment, you can contact minima[liste] customer service via WhatsApp at +33 7 58 38 97 50 or by email: contact@minimaliste.green.
What are the delivery fees and times?
A delivery fee of €2.99 (France) or €4.99 (France) is charged. This delivery fee is waived for relay points and metropolitan France if your order is over €49.
For credit card payments, your order will be processed within 2 business days if possible.
When your order is prepared and shipped, it is delivered by Colissimo tracked service in mainland France, Corsica, and Monaco, within 48 hours guaranteed by La Poste. Therefore, the usual delivery time is 5 business days. This time frame is non-contractual, but minima[liste] will do its best to adhere to it.
How can I get advice on minima[liste] products?
You can visit the "Products" section or ask questions to the minima[liste] customer service via email or contact us via WhatsApp at +33 7 58 38 97 50 from Monday to Friday, 9:00 AM to 12:30 PM and 1:30 PM to 5:30 PM.
How can I confirm if my order has been successfully processed?
After confirming your order:
You will receive a confirmation email. It contains the following details:
- Order number
- Order date
- Billing and Shipping details
- List of items ordered
- Total order amount
If you do not receive this confirmation email, it is possible that your order has not been registered. To confirm, contact us via email or send a message via WhatsApp at +33 7 58 38 97 50.
How to make purchases on Minimaliste?
If you have found all the products you need, you will need to complete the steps below.
Confirm or modify the quantity of products
Discount Code
Create a customer account or log in
Shipping / Billing Address
Choose the delivery method
Payment.
Where do you deliver?
minima[liste] delivers your orders to the address of your choice in mainland France, Corsica, Monaco, and Belgium only.
Unfortunately, we cannot deliver to French Overseas Departments and Territories, Switzerland, or other countries.
Questions about packaging?
Why is there no seal on minima[liste] jars?
Because it would be an entirely unnecessary waste. Our products do not contain water, so they are not prone to bacterial contamination. A recyclable plastic lid is enough to protect and preserve the product.
Why choose glass packaging?
Because we wanted to embrace complete transparency and glass can be recycled endlessly, or even better, upcycled!
Why plastic lids instead of aluminum?
With aluminum, we would still need to add a plastic seal to ensure airtightness. If plastic must be used, it is because no other solution currently exists. Think about upcycling!
Questions about products?
Why do the oils look cloudy?
They crystallize, which is completely normal when they are exposed to a lower temperature in winter. This does not affect their quality, and it is actually reassuring because it proves that they are 100% natural and contain no stabilizers or texturizing agents.
Why does the color vary between two oils of the same type?
Because our formulas are 100% natural and appearances can vary depending on the harvests. The quality